2020 Annual Report

Rochester RHIO is a trusted and essential resource for secure electronic health information dedicated to serving 1.5 million residents of the greater Finger Lakes region of New York. Take a couple of minutes to watch how we help support the highest quality of care.

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From Our President & CEO 

Photo of Jill Eisenstein, CEO The past year has tested us all—a global pandemic, racial injustice, economic hardship and political turmoil. Yet despite the stress and disruptions of 2020, Rochester RHIO stood tall to deliver on our mission. Thanks to the dedication of our employees, stakeholders and participants, we built even stronger health data collaborations and infrastructure across our 14-county region.

I invite you to read the stories below and watch our animated video to learn how we helped public health officials track and manage the spread of COVID-19. Understand why we supported our community’s declaration of racism as a health crisis, and committed to improve how we operate. Be sure to take a look at Explore+, our just-released advanced clinical query portal, and see how this flexible tool is being populated by a record number of data sources. And celebrate why our new relationships with emergency medical services providers and expanded work with community-based organizations are unlocking high-value patient insights.

Even with hope on the horizon, we know the months ahead are going to keep presenting incredible challenges. Yet I am also confident that the Greater Finger Lakes Region is well-prepared to face these with compassion, intelligence, resolve, and a proven health data ecosystem—a combination few other parts of the nation can match. 

For more than a decade, RHIO has strived every day to earn the community’s trust. We are enthusiastic about doing the same in 2021, working alongside all of you.

Jill Eisenstein

President and CEO


Explore Plus Clinical Query Portal

RHIO Pioneers Advanced Clinical Query Portal

Technology Advancements | 2 minute read.

COVID-19 Shines a Light on Importance of Connectivity for Patients

Public Health | 3 minute read

Rochester RHIO map with stethoscope

When Community Based Organizations Connect to RHIO, Patients Benefit

Community Partnership & Service | 2 minute read

4 Hands Together

Rochester RHIO Declares that Racisim is a Public Health Crisis

Committment to Racial Equality | 1 minute read

EMS Connectivity

RHIO & NYS Partner to Increase Use of Ambulance Data

Data Contribution & Data Quality | 2 minute read

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