About Us

What We Do

Rochester RHIO (Regional Health Information Organization) is a secure, electronic health information exchange (HIE) serving authorized medical providers and over 1.5 million residents in Monroe, Allegany, Chemung, Cayuga, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties in upstate New York (Finger Lakes and Southern Tier regions).

What is health information exchange? The service allows a medical care team to share records across institutions and practices, making patient information available wherever and whenever needed to provide the highest quality care. Multiple studies conducted by the Weill Cornell Medical College on the Rochester RHIO—published in peer-reviewed journals—conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with New York State, the RHIO is recognized for our progressive, innovative approach to supporting collaborative health care. 

RHIO Support & General inquiries: Rochester RHIO, 200 Canal View Blvd. Suite 200, Rochester, NY 14623 | support@grrhio.org  | 1-877-865-7446 (RHIO) | fax: 1-585-410-6801.

Our Mission & Vision

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.   

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Customer Service Vision Statement:  RHIO staff is focused on providing our participants, stakeholders and patients with professional customer service that fully meets the needs of our customers.  

Policies & Regulations

Rochester RHIO is a fully, accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY), which seeks to foster greater collaboration among health care providers across the state. A copy of the full NYS Health regulation about HIEs is available here: SHIN-NY Regulaton.

Additional resources:

In addition, a complete copy of Rochester RHIO By-Laws are available to the public upon request. Contact Judy Mendoza directly to receive a copy of Rochester RHIO By-Laws.

Judy Mendoza, Chief of Staff
200 Canal View Blvd., Suite 200
Rochester, NY 14623
judy.mendoza@grrhio.org
1-877-865-7446 (RHIO) 

Careers

Rochester RHIO is always on the lookout for great talent! Send your cover letter and résumé to careers@grrhio.org.

Current Openings

Leadership

Rochester RHIO is a nonprofit, community-run organization. The Rochester RHIO Board of Directors appointed John Sheehan, FACHE, as CEO and President on August 1, 2021 after conducting a nationwide search for a successor to Jill Eisenstein. John brings over 20 years of executive leadership experience to the organization. Previously, John served as the Principal Lead Consultant of All Tier Health Care Consulting in St. Petersburg, Florida and as Chief Executive Officer at Lighthouse Tele-health, LLC, in Ohio. Before that, he worked at BayCare Behaviorial Health in Clearwater, Florida where he served as Vice President and Executive Director of Behaviorial Health Services. He is Six Sigma Green Belt certified. He also has a MBA from the University of Phoenix and a BA in English and Creative Arts from Florida State University. John was born in Rochester, New York.

Board of Directors

Rochester RHIO is governed by a board of directors from the region (Rochester, Finger Lakes and Southern Tier areas) and functions with the help of many work groups to support the highest quality of service and patient care. Please contact our Privacy Officer to request a copy of the RHIO's by-laws and for more information about the RHIO's governance.

Board Meeting Minutes 

Community Committees

Community committees are made up of stakeholders from our healthcare community and RHIO team members. The following groups meet on a regular basis.

  • Management Committee
  • Finance Committee
  • Clinical Advisory Committee
  • Communications Committee
  • Secondary Use Committee
  • Social Determinants of Health Committee

History

Rochester RHIO was founded in 2006, and was created using a combination of state funds and matching grants from community organizations across the greater Rochester region. In 2006, the RHIO received $4.8 million in start-up funding from the HEAL-NY (Health Efficiency and Affordability Law for New Yorkers) grant. Also, the Rochester Business Alliance and local health care organizations contributed an additional $1.9 million towards start-up collectively. 

The RHIO has now been operating for over a decade and has flourished into a sustainable, non-profit organization that helps improve the quality of healthcare delivery. Multiple studies conducted by the Weill Cornell Medical College on Rochester RHIO — published in peer-reviewed journals — conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with the state, the RHIO is recognized for our progressive, innovative approach to collaborative health care.

Key Contacts

For security inquiries, please contact our Chief Information Security Officer:

Bryan Graves, Chief Information Security Officer
200 Canal View Blvd. Suite 200
Rochester, NY 14623
security@grrhio.org
1-877-865-7446 (RHIO) 

For privacy inquiries, please contact our CEO and President and Interim Privacy Officer:

John Sheehan
CEO and President, Interim Privacy Officer
200 Canal View Blvd. Suite 200
Rochester, NY 14623
privacy@grrhio.org
1-877-865-7446 (RHIO) 

For media inquiries, contact:

Judy Mendoza
Vice President of Human Resources, Corporate Communications, and Administration
200 Canal View Blvd., Suite 200
Rochester, NY 14623
judy.mendoza@grrhio.org
1-585-471-5974

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