Normal Business Hours Resume

Rochester RHIO Normal Business Hours

Normal business hours have resumed at Rochester RHIO. Our normal business hours are Monday - Friday 8 a.m. - 5 p.m. As a reminder, Rochester RHIO on-call support is available 24 hours a day, 7 days a week. For urgent matters after hours, call 1-877-865-7446 (RHIO). You will be directed to the on-call support specialist. If you leave a message, an on-call employee will return your call.

Serving Western NY

Better Information for Better Patient Care

Rochester RHIO delivers accurate, up-to-date clinical information to all the health care professionals who need it to provide you with the best possible care in 14 counties.

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Virtual Training

Learn About Recent Updates to Minor Consent

For Pediatricians & Clinicans Treating Minors

Rochester RHIO provides valuable clinical information about pediatric patients for treating providers and clinicians. 

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How to request my health data

How to Request My Health Data (ePHI)

You have a right to request your own health data and to decide who it's shared with. 

Patients also have a responsibility to protect the privacy and confidentiality of their ePHI once it has been delivered to the destination of their choice. HIPAA does not apply to individuals, most patient health record systems, and personal apps.

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Faster treatment

Emergency department doctors and nurses can access medical history, test results, and diagnostic images.

Fewer repeated tests

Health care providers can quickly review prior test results, even those performed at other locations.

Better care coordination

Your specialists can instantly see the diagnostic information they need, and your primary care physician will have easy access to specialist and/or hospital reports.

Reduced risk of mistakes

Eliminates poor handwriting, hard-to-read faxes, and other challenges of paper-based information.

Alert your doctor

Your primary care physician or home health provider can receive instant notification when you are admitted or discharged from any of our regional hospitals or emergency departments.

Greater convenience

Patients no longer have to hand-carry lab reports, prescriptions, radiology CDs, and other medical information.

Healthcare providers from a 14-county service area are using Rochester RHIO to improve patient care.

Participating Providers

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